Privacy Policy

Last updated: 26 November 2025

LX Edge ("we", "us", "our") operates the website  https://lxedge.in (the "Site") and related services that help organisations discover, book and manage experiential learning spaces, trainers, and L&D programs (together, the "Services"). We are committed to protecting your privacy and handling your personal data in a transparent and responsible manner. By accessing or using our Site and Services, you acknowledge that you have read and understood this Privacy Policy.

1. Who we are and how to contact us

LX Edge Innovations Private Limited

Jyoti Pinnacle, 2nd Floor, Survey No. 11,
Kondapur, Hyderabad – 500084,
Telangana, India

If you have any questions about this Privacy Policy or how we handle your information, you can contact us at:

• Email: info@lxedge.in

If you are an employee of a client using LX Edge via your organisation, your employer may also be a controller of your personal data. In such cases, please also refer to your employer's privacy policy.

2. Scope of this Privacy Policy

This Privacy Policy applies to:

• Visitors to our Site
• Individuals from organisations (L&D managers, HR teams, business leaders, finance approvers, admins, etc.) who use our platform
• Trainers, facilitators and partners who work with us
• Employees or participants whose details are provided to us by our customers (for example, to register them for an event or training session)

This Policy does not apply to third-party websites, apps or services that may be linked from our Site. Please review their privacy policies separately.

3. Information we collect

The information we collect depends on how you interact with us.

3.1 Information you provide directly

We may collect the following categories of information when you fill in forms, create an account, sign up to a waitlist, contact us or use our Services:

Account & contact details

• Name
• Work email address
• Phone number
• Job title, department, organisation name
• Password (stored in encrypted form) or SSO identifier

Booking & event information

• Details of the organisation making the booking
• Venue and room preferences
• Dates and times of events
• Number and type of participants
• Special requests (e.g. seating format, stationery, snacks, AV/tech requirements, accessibility needs)

Payment & billing information

• Billing name and address
• GST or other tax IDs
• Purchase order / reference numbers
• Limited payment-related information necessary to process payments (for example, the last four digits of your card number, card type, and transaction ID).

We use third-party payment gateways such as Razorpay to process payments on our behalf. Your full card details (including CVV) are collected and processed directly by the payment gateway and are not stored on LX Edge's servers.

Payments may be made using Indian and international debit and credit cards (including, where supported, Visa, Mastercard, American Express and other card networks), as well as other payment methods enabled by the payment gateway from time to time.

Feedback and communication data

• Feedback on venues, sessions, trainers and the LX Edge platform
• Responses to surveys and polls
• Emails, chat messages and other communications with our team

Marketing information

• Your preferences for receiving marketing communications
• Information you provide when you sign up for newsletters, webinars or events

3.2 Information we collect automatically

When you visit our Site or use our Services, we may automatically collect:

Usage data

• Pages viewed, buttons clicked, time spent on different screens
• Features used (e.g. search filters, saved spaces, booking steps)
• Referring pages / campaigns

Device & technical data

• IP address and approximate location
• Browser type and version
• Device type, operating system
• Log files, error logs

We use cookies and similar technologies to collect some of this information. See Section 8 (Cookies & similar technologies) for more details.

3.3 Information we receive from third parties

We may receive information about you from:

• Your employer or organisation – when they add you as a user, invite you to an event, or share participant lists
• Venue partners and trainers – feedback on events, attendance confirmations
• Payment gateway and banks – we receive limited information related to your transactions (such as payment status, transaction ID, payment method and masked card details) from our payment gateway provider (e.g. Razorpay) and/or your bank to help us verify payments, reconcile accounts, and handle refunds or disputes
• Marketing / lead generation partners – if you have consented to share your details with us
• Social media platforms (e.g. LinkedIn) – when you interact with our posts or campaigns or sign up via those platforms

4. How we use your information

We use your information for the following purposes:

To provide and operate the Services

• Creating and managing accounts
• Enabling discovery, shortlisting and booking of spaces and programs
• Managing event logistics (stationery, snacks, AV, special requests, feedback forms)
• Communicating booking confirmations, updates and reminders

To manage our relationship with you and your organisation

• Responding to enquiries and support requests
• Sending service-related communications (e.g. downtime notices, feature changes)
• Handling billing, invoicing, refunds and disputes

To improve and develop our platform

• Analysing usage patterns to understand what features are used or not used
• Running user research, surveys and product experiments
• Improving search, recommendations and user experience

For marketing and business development

• Sending you newsletters, thought leadership or invitations to webinars and events (where permitted by law and your preferences)
• Tailoring content and communications to your interests
• Understanding which campaigns are effective

For security, fraud prevention and legal compliance

• Securing our systems and preventing unauthorised access
• Detecting and investigating fraudulent or suspicious activities
• Complying with applicable laws, regulations and legal processes
• Enforcing our Terms of Use and other agreements

We will not sell your personal data to third parties.

5. Legal bases (where applicable)

Where data protection laws require a legal basis (for example, under the EU/UK GDPR or similar laws), we rely on:

• Performance of a contract – when processing is necessary to provide our Services to you or your organisation
• Legitimate interests – such as improving our platform, preventing fraud, and marketing to business contacts, provided these interests are not overridden by your rights
• Consent – for certain marketing activities, cookies and any processing where consent is specifically required
• Legal obligation – when we need to comply with law (e.g. tax, accounting, regulatory obligations)

6. How we share your information

We may share your personal data with:

Venue and service partners

• Venue operators, facility partners and other providers who host events
• Caterers, AV/tech providers and logistics partners

We share only the information necessary to fulfil a booking or request (e.g. dates, headcount, special requirements).

Trainers, facilitators and L&D partners

When your organisation books a training session or experiential program, we may share participant lists, roles and relevant information (e.g. preferences, accessibility needs) as provided by your organisation.

Service providers (processors)

• Cloud hosting providers
• Payment processors and payment gateway providers such as Razorpay
• Email and communication tools
• Analytics and product tools

These providers are bound by contractual obligations to process your data only on our instructions and to protect it. Where you make a payment on our Site, your payment information is processed by the payment gateway in accordance with its own privacy policy and applicable law.

Professional advisors and legal authorities

• Lawyers, auditors and consultants under confidentiality obligations
• Government, regulators or law enforcement agencies when required by law or to protect our rights or the rights of others

Business transfers

In connection with a merger, acquisition, financing or sale of all or part of our business, your personal data may be transferred to the relevant third party, subject to appropriate safeguards.

We do not allow third parties to use your personal data for their own unrelated marketing purposes without your consent.

7. International transfers

Your personal data may be stored and processed in countries other than the one in which it was collected (for example, on cloud servers located outside India). This may include transfers to countries where some of our service providers (such as payment gateways, card networks or cloud providers) are located. Where required by law, we take appropriate steps to ensure that transfers of personal data are subject to suitable safeguards, such as:

• Contractual clauses that require recipients to protect data
• Technical measures like encryption and access controls

8. Cookies & similar technologies

We use cookies and similar technologies (such as pixels and local storage) to:

• Enable core functionality (e.g. login sessions)
• Remember your preferences and settings
• Understand how users interact with the Site
• Measure and improve campaigns

You can usually manage cookies through your browser settings by blocking or deleting them. If you choose to disable certain cookies, some parts of the Site may not function properly.

We may, in the future, provide a dedicated Cookie Settings panel on the Site where you can manage your preferences more granularly.

9. Data retention

We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy, including to:

• Provide the Services and maintain your account
• Comply with legal, tax and accounting obligations
• Resolve disputes and enforce our agreements
• Support product analytics and business operations (using aggregated or pseudonymised data where feasible)

When data is no longer needed, we will either delete it or anonymise it so that it can no longer identify you.

If your organisation terminates its relationship with us, we may retain some limited information for legal and audit purposes, and to prevent fraud or misuse.

10. Your rights and choices

Depending on the laws that apply to you and your organisation, you may have some or all of the following rights:

• Access – to request a copy of the personal data we hold about you
• Correction – to request correction of inaccurate or incomplete data
• Deletion – to request deletion of your data in certain circumstances
• Restriction – to request that we restrict the processing of your data in certain circumstances
• Portability – to receive your data in a structured, commonly used format and/or have it transmitted to another controller, where technically feasible
• Objection – to object to certain processing, including direct marketing
• Withdraw consent – where we rely on consent, you can withdraw it at any time (this will not affect processing already carried out)

To exercise these rights, please contact us at info@lxedge.in. We may need to verify your identity before responding. If your data has been provided to us by your employer or another organisation, we may redirect your request to them where appropriate.

11. Marketing communications

We may send you marketing communications about LX Edge, including updates, thought leadership content and invitations to events, where permitted by law.

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails, or
• Contacting us at info@lxedge.in with your request

Even if you opt out of marketing, we may still send you non-marketing communications related to your use of the Services (e.g. booking confirmations, security notices).

12. Security

We use technical and organisational measures to protect your personal data, including:

• Encrypted connections (HTTPS)
• Access controls and authentication
• Role-based permissions within our platform
• Secure data storage with reputable cloud providers
• Internal policies and training for our team

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.

If you believe your account has been compromised, please contact us immediately at info@lxedge.in.

13. Children's privacy

Our Site and Services are designed for use by adults in a professional / corporate context and are not intended for children under 18 years of age.

We do not knowingly collect personal data directly from children under 18. If you believe that a child has provided personal data to us, please contact us and we will take steps to delete such information where required by law.

14. Grievance officer / Data protection contact (India)

In accordance with applicable Indian law, you may contact our designated grievance officer with respect to any complaints or concerns relating to this Privacy Policy or your personal data:

• Subject: Attention: Grievance Officer
• Email: info@lxedge.in
• Postal address:
  LX Edge Innovations Private Limited
  Jyoti Pinnacle, 2nd Floor, Survey No. 11, Kondapur,
  Hyderabad – 500084, Telangana, India

We will use reasonable efforts to address your concerns within the timelines prescribed by applicable law.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or other factors.

When we make material changes, we will:

• Update the "Last updated" date at the top of this page, and
• Take additional steps to inform you, such as by posting a notice on the Site or sending you an email (where appropriate)

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.

16. How to contact us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal data, you can contact us at:

• Email: info@lxedge.in
• Postal address:
  LX Edge Innovations Private Limited
  Jyoti Pinnacle, 2nd Floor, Survey No. 11, Kondapur,
  Hyderabad – 500084, Telangana, India

If you are not satisfied with our response and local law gives you the right, you may also lodge a complaint with your local data protection authority or regulator.