Refunds & Cancellations Policy

Last updated: 26 November 2025

This Refunds & Cancellations Policy ("Policy") explains how cancellations, rescheduling and refunds are handled for bookings and payments made to LX Edge Innovations Private Limited ("LX Edge", "we", "us", "our") through our website  https://lxedge.in or via payment links and invoices processed through our payment gateway (such as Razorpay).

This Policy is meant to be read together with our Terms of Useand any separate written agreement we may have with your organisation (for example, a proposal, work order or master services agreement). If there is a conflict between this Policy and a signed written agreement, the signed agreement will prevail for the relevant subject matter.

1. Scope

This Policy applies to:

• Bookings of training facilities, experiential learning spaces, and related services made with LX Edge;
• Corporate learning programs and sessions booked through LX Edge; and
• Payments made online using our payment gateway (for example, Razorpay) or such other methods as we may enable.

This Policy does not apply where:

• A separate written agreement with your organisation specifies different refund or cancellation terms; or
• A particular venue, trainer or partner service is clearly marked as"non-refundable", "non-cancellable", or subject to special terms at the time of booking (in which case those specific terms will apply).

2. General principle

LX Edge primarily serves corporate and institutional clients. Bookings usually involve advance commitments to venues, trainers, and other vendors. As a result, last-minute cancellations or date changes often incur real costs.

We therefore follow a graded cancellation and refund structure as set out below, while still trying to act reasonably and in good faith with our clients and partners.

3. Standard cancellation and refund timelines (client side)

Unless otherwise stated in a specific proposal or agreement, the following standard rules will apply to confirmed bookings made through LX Edge:

1. Cancellation more than 15 days before the event date

   • We will typically refund up to 80% of the event fee.
   • We may retain up to 20% as a cancellation fee to cover committed costs, administrative time, and any non-recoverable charges from facilities/partners.

2. Cancellation between 7 and 15 days before the event date (inclusive)

   • We will typically refund up to 50% of the event fee.
   • The remaining amount may be retained to cover partner charges, blocked inventory, and other committed costs.

3. Cancellation less than 7 days before the event date or no-show

   • No refund is ordinarily provided, as venue, trainer, and logistics costs are usually fully committed by this stage.
   • In exceptional cases, and at our sole discretion and subject to partner approval, we may offer a partial refund orcredit note to be used against a future booking.

In all cases:

• Any non-recoverable third-party costs (such as venue deposits, special equipment bookings, travel bookings, etc.) andpayment gateway / bank charges may be deducted from any refund.
• Where a specific booking or proposal clearly mentions a stricter or more flexible cancellation policy, that specific policy will override the generic rules above.

These client-side timelines and percentages are designed to align with our commitments to facility partners (e.g. where they are entitled to a portion of the booking fee depending on when the cancellation occurs).

4. Rescheduling and date changes

Where you wish to reschedule an event rather than cancel it entirely:

• We will make reasonable efforts to accommodate the new dates, subject to:
  • Availability of the venue and trainers; and
  • Consent of any third-party partners involved.
• If rescheduling is requested more than 15 days before the original event date:
  • We will generally attempt to carry forward any amounts already paid as an adjustment/credit toward the rescheduled date, subject to any increase in venue or trainer costs.
• If rescheduling is requested within 15 days of the event date:
  • Additional rescheduling fees may apply and/or only partial credit may be available, depending on partner terms and availability.
• If rescheduling is not possible due to lack of availability or partner constraints, the request may be treated as a cancellation under Section 3.

5. Non-refundable components

Certain components may be partially or fully non-refundable, for example:

• Venue booking deposits that are non-refundable under the venue's policy;
• Special equipment, décor, or customised material costs already incurred;
• Travel and accommodation bookings for trainers/facilitators;
• Any third-party services clearly communicated as non-refundable at the time of booking.

Wherever reasonably practicable, these will be communicated to you at proposal/booking time.

6. How to request a cancellation or refund

To request a cancellation, rescheduling, or refund, please contact us at:

• Email: info@lxedge.in

Please include:

• Organisation name;
• Booking reference / invoice number;
• Event name and date;
• Amount paid and payment date; and
• Reason for cancellation or change request.

We may ask for additional details if needed to process your request.

7. Refund method, timelines, and international cards

1. Mode of refund

   • Wherever possible, approved refunds will be processed via the same method used for the original payment (for example, if paid by credit card through Razorpay, the refund will be issued back to that card).
   • In some cases (for example, expired cards or technical constraints), we may process the refund by bank transfer or another reasonable method, after confirming details with you.

2. Processing time

   • Once your refund is approved by LX Edge, we will typicallyinitiate the refund within7–10 business days.
   • The actual time taken for the amount to be credited to your account depends on your bank, card issuer, payment gateway and currency, and isoutside LX Edge's direct control.

3. International cards and currency conversion

   • Payments may be made usingIndian and international debit/credit cards (including, where supported, Visa, Mastercard, American Express and other card networks), as well as other methods enabled by our payment gateway.
   • Refunds for such payments will usually be processed inIndian Rupees (INR).
   • Exchange rates, foreign currency conversion charges, and any additional fees imposed by your bank or card issuer are your responsibility. The refunded amount in your home currency may be different from the amount originally debited due to currency fluctuations and charges.
   • Payment gateway and bank charges may be non-refundable even where LX Edge refunds its own service component.

8. Payment failures and duplicate charges

1. Payment failures

   • If your payment fails but is still debited from your bank or card account, such amounts are usually automatically reversed by your bank/payment gateway within a reasonable period.
   • If you do not receive an automatic reversal within7–10 business days, please contact us with proof of debit and we will coordinate with our payment gateway to investigate.

2. Duplicate payments

   • If you accidentally make a duplicate payment, please notify us promptly. After verifying the duplicate, we will initiate a refund for the excess amount or adjust it against future invoices, as mutually agreed.

9. Chargebacks and disputes

You agree to first attempt to resolve any payment-related issues directly with LX Edge by contacting info@lxedge.inbefore initiating a chargeback with your bank or card issuer, except where such prior contact is legally not required.

In case of a dispute or chargeback:

• We may share relevant transaction details, invoices, booking confirmations and communication records with the payment gateway and/or your bank to support resolution;
• Where a chargeback is raised without a valid basis under this Policy or the applicable agreement, we reserve the right to recover the disputed amount, along with any associated fees or charges, from you or your organisation.

10. Governing law and jurisdiction

This Policy is governed by and will be construed in accordance with the laws of India.

Subject to any specific arbitration or dispute resolution provisions in a separate written agreement between LX Edge and your organisation, you agree that the courts at Hyderabad, Telangana, India will have exclusive jurisdiction over any disputes arising out of or in connection with this Policy, your payments, or any related transactions.

11. Changes to this Policy

We may update this Policy from time to time to reflect changes in our services, partner terms, payment gateway requirements or applicable laws.

When we make material changes, we will:

• Update the "Last updated" date at the top of this Policy; and
• Where appropriate, provide additional notice, such as a banner on the website or information in proposals.

Your continued use of our services after the updated Policy is posted will constitute your acceptance of the revised Policy.

12. Contact

For any questions about this Refunds & Cancellations Policy, or for refund/cancellation requests, please contact:

• Email: info@lxedge.in